Your questions, our answers
1. Product questions
2. Shipping and transport
3.
4. Contact us
1. Product questions
Are your capsules compatible with all Nespresso machines ?
All our capsules are compatible (without blocking, or withdrawal) with the Nespresso machines (excluding virtue)
Are your capsules really biodegradable and compostable ?
Our capsules come from 80 % renewable/biosourced vegetable sources entirely compostable domestically (Home Compost)
Are your capsules certified by an organization ?
Absolutely. What would our claims be without a strong and convincing certification. For our part, it is the Austria TUV which in its capacity as a serious and renowned organization, attests to the perfect biodegradability and compatibility of our capsules.
At the end of what time do your capsules break down ?
Our capsule will decompose entirely within 24 to 26 weeks at room temperature in a domestic composter.
What are your capsules ? composed
Our capsules are composed of 80% of materials of renewable and biosourced origin (without GMOs and bisphenol a)
What are the origins of your cafes ?
All our assemblies of cafes that we call "blend" are composed by our master Torrefector multiple champion of France. The selected coffees come from all regions of the globe (Latin America, Asia, Africa) for their taste qualities and their ability to be "married" together.
1. Expeditions
What is the average time to receive my package ?
Although it is difficult to engage in the place of our service provider, we guarantee the reception of your package within 3 working days in Colissimo and 5 days in relays throughout France.
Is your transport service provider engaged in ecology ?
La Poste, which is the historic player in the delivery of mail and parcels in France is making a significant commitment to the environment, particularly with responsible delivery and the use of electric and/or low-emission cars.
For more information, please visit their website:
https://www.laposte.fr/agir-pour-la-planete
Ecological commitment
You talk about your partnership with Ecotree, what is it ?
Ecotree is a major French player in the reforestation of French forests. The main interest lies in creating CO2 capture points (planted trees) and limiting the share of greenhouse gases.
You talk about your partnership with 1% for the planet of which is ?
1% for the planet is an international collective bringing together companies, associations and individuals in order to have a healthier planet. We are proud to pay part of our turnover and contribute to actions of this nature.
DO YOU WANT TO EXCHANGE?
By email, 7 days a week to the address: contact@cafegraal.fr
